Fast Auto Services & Transport s.a.l

Very bad experience,
Lying, clientelism and maybe even brokering with insurance companies to refuse service.

After a big accident, I took a 2025 Chinese EV to them as they are within the network of the insurance company.

They told me, in order to assess the damages on your car, we will have to disassemble everything, and once disassembled the car will remain disassembled in their garage until the new ordered replacements arrive.

I told them I need a day to think it over.

But they did check and inspect my car, without disassembly, checked all the outer visible damages and noted everything in a report I clearly saw being filled in front of me with all of the parts needed.
And they also took all my insurance information and prepared a declaration to file to the insurance company, which they most certainly did.

I told them I need a day or two to think it over as leaving my car in the garage for 1-3 months was not a small thing.

I came back a day or two later to leave the car, and right out of the bat they slap me with a “sorry we cannot order the parts of your car anymore, go outsource the parts yourself and u can bring it to us for repairs”.

My policy covers the cost of the parts and shipping costs, if the parts are brought from a garage that is a dealer / inside the network of the insurance.
My assumption is that they were told by the insurance company to deny repair device for my car since the parts were not available in the local market and had to be ordered from China.

And besides that, I then asked them to share with me their damage report and share the parts needed to be ordered, they denied they ever made any report, nor listed all parts that needed replacement even though they did it in front of me.

Very bad service. I ordered a towing service and was told by the operator that it would reach Dora within a maximum of 40 minutes. I waited for more than an hour and a half, and the towing truck never arrived. I had to contact them repeatedly, but I received no proper updates or feedback. The service is very unprofessional and completely unreliable.

I chose a well-known insurance company for peace of mind with my 2017 car, which had minor scratches. After a minor rear-end accident, I entrusted FAST with the repairs based on the insurer’s recommendation. Before traveling for 18 days, I left my car with them, agreeing to pay $150 for additional scratch repairs.

The female staff were professional and kind, but the employee handling my car was cold and unwelcoming both at drop-off and pick-up. The real issue, however, was the poor quality control, making it clear that trusting FAST was a mistake:

– The replaced reflector had deep scratches around it, which they initially claimed could be fixed in 30 minutes but then said would take over an hour. I didn’t have time for that.

– My car’s mileage inexplicably increased by 3 km—an unacceptable and unconvincing explanation was given.

– The front fender had an uneven, poorly treated surface.

– A strong paint smell lingered for weeks—did they paint it with the doors open?

– White smudges covered interior surfaces, even inside speaker holes—who is responsible for cleaning this mess?

– Two broken plastic pieces were left in the cup holder—guess where they came from!

– The door handles were poorly reinstalled, with one visibly loose.

– A clear paint mismatch inside the door frame makes the repair look sloppy and unprofessional.

– The interior light now sticks when pressed—this issue did not exist before.

– A new rattling sound suggests improper reinstallation of parts.

– And many more bad quality work issues.

Returning my car to FAST would mean wasting even more time without a replacement vehicle, adding to the inconvenience caused by their poor service. Any serious response to this review should address all these issues with real solutions, not generic copy-paste replies—otherwise, it only confirms that FAST is not trustworthy.

I don’t recommend this
repair company at all: unprofessional, and not trustworthy.

Will upload some photos soon.